Is this worth doing if I have never worked?

That is exactly who it is for. The register names individuals who have not yet entered the workforce and are developing skills in preparation for work - it is one of the few qualifications written for people with no employment history.

What can I do with it?

On its own, entry-level administrative and business support roles. Its bigger value is as a stepping stone: it feeds directly into BSB30120 Certificate III in Business.

Is it the same as Certificate II in Business?

BSB20120 Workplace Skills replaced the old Certificate II in Business. If you are looking at an older code, check the register for what is current.

Are there entry requirements?

No. The register records entry requirements as Nil.

What does it cost and how long does it take?

Both are set by each provider and are not published on the national register. Many students complete it at school at no cost.

BSB20120 Certificate II in Workplace Skills

About this qualification

BSB20120 is where a working life starts. The register is unusually direct about its audience: entry-level business services roles, and “individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work”.

Ten units, five core: applying communication skills, working effectively in business environments, planning and applying time management, participating in sustainable work practices, and contributing to the health and safety of self and others.

Read that list again and notice what it is not. There is no software, no industry, no specialisation. It is the set of things every job assumes you already know — which is precisely why it exists as a qualification.

430 providers deliver it, many through schools. It feeds directly into BSB30120 Certificate III in Business and, from there, into the rest of the Business Services package.

Roles it maps to

Roles described on the national register for BSB20120.

Administration Assistant Office Junior Trainee School-based Apprentice

Where it sits

Where BSB20120 sits. It is the base of the Business Services ladder.

Certificate II · you are hereBSB20120 Workplace Skills
Certificate IIIBSB30120 Business
Certificate IVBSB40120 Business
DiplomaBSB50120 Business

What it covers

5Core units

5Elective units

Ten units in total. One elective from Group A and one from Group B. For the remaining three, up to three from Groups A, B and C, or up to two from elsewhere if not listed.

The 5 core units, required by everyone:

BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others

For a full list of elective units, visit training.gov.au →

Frequently asked questions

Is this worth doing if I have never worked?: That is exactly who it is for. The register names individuals who have not yet entered the workforce and are developing skills in preparation for work — it is one of the few qualifications written for people with no employment history.
What can I do with it?: On its own, entry-level administrative and business support roles. Its bigger value is as a stepping stone: it feeds directly into BSB30120 Certificate III in Business.
Is it the same as Certificate II in Business?: BSB20120 Workplace Skills replaced the old Certificate II in Business. If you are looking at an older code, check the register for what is current.
Are there entry requirements?: No. The register records entry requirements as Nil.
What does it cost and how long does it take?: Both are set by each provider and are not published on the national register. Many students complete it at school at no cost.

Other registered providers

Filtered by where each provider is based, not where they can deliver.

NSW

TAFE NSWRTO 90003

Deliver and assess · National
QLD

TAFE QueenslandRTO 0275

Deliver and assess · QLD
WA

North Metropolitan TAFERTO 52786

Deliver and assess · WA
QLD

Halo Nation TrainingRTO 32485

Deliver and assess · National
WA

Skills Strategies InternationalRTO 2401

Deliver and assess · National
VIC

The Management EdgeRTO 3927

Deliver and assess · National
QLD

AshtrailRTO 6139

Deliver and assess · National
NSW

Joblink PlusRTO 91434

Deliver and assess · National
QLD

Axial TrainingRTO 2437

Deliver and assess · National
SA

TIME Education and TrainingRTO 40058

Deliver and assess · National
QLD

Asset Training AustraliaRTO 31718

Deliver and assess · National
WA

Insight Training Group AustraliaRTO 32142

Deliver and assess · National
Find more providers

12 of 340 providers shown — search the register for the rest
training.gov.au →

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Certificate II in Workplace Skills

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