Are there entry requirements?

No. The register records no entry requirements for SIR30216.

The register names specialty retailers, supermarkets, department stores and quick service restaurants.

Why are there so few electives?

Retail has weighted this qualification toward core - eight of thirteen units are fixed. The five electives cover merchandising, inventory, food safety, marketing and team leadership.

Does it cover food handling?

Only if you choose it. SIRRFSA001 Handle food safely in a retail environment is an elective, as is supervising a food safety program. Delis, bakeries and QSR employers will usually want it.

Is there a newer version?

SIR30216 is the current code on the register. Check the register entry before enrolling if you are comparing against training package updates.

SIR30216 Certificate III in Retail

About this qualification

SIR30216 covers people whose primary responsibility is “engaging the customer, maintaining daily store operations and delivering on organisational expectations”. They work with some independence under limited supervision, and some supervise other team members.

Thirteen units, and unusually the balance tips toward core: eight core to five electives. Retail has decided what a Certificate III holder must be able to do, and left less room to negotiate than most training packages.

The core covers the full customer arc — engaging them, assisting with difficulties, building loyalty, and selling — plus teamwork, working in a service environment, security risk, and work health and safety.

SIRXRSK001 Identify and respond to security risks is core, which sets retail apart. Theft, aggression and safe cash handling are treated as everyday parts of the job rather than specialist add-ons.

Roles it maps to

Roles named on the national register for SIR30216.

Frontline Sales Assistant Customer Service Representative Shop Assistant Retail Supervisor Team Leader

Where it sits

Where SIR30216 sits on the retail ladder.

Certificate ISIR10116 Retail Services
Certificate IISIR20216 Retail Services
Certificate III · you are hereSIR30216 Retail
Certificate IVSIR40316 Retail Management
DiplomaSIR50116 Retail Leadership

What it covers

8Core units

5Elective units

Thirteen units must be completed: 8 core and 5 electives. Of the electives, 3 must come from the list in the qualification and 2 may come from that list, elsewhere in the SIR Retail Services Training Package, or any other current training package or accredited course. Elective choice must be guided by the job outcome sought, local industry requirements and the complexity appropriate to AQF level 3.

The 8 core units, required by everyone:

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety

For a full list of elective units, visit training.gov.au →

Frequently asked questions

Are there entry requirements?: No. The register records no entry requirements for SIR30216.
Where can I use it?: The register names specialty retailers, supermarkets, department stores and quick service restaurants.
Why are there so few electives?: Retail has weighted this qualification toward core — eight of thirteen units are fixed. The five electives cover merchandising, inventory, food safety, marketing and team leadership.
Does it cover food handling?: Only if you choose it. SIRRFSA001 Handle food safely in a retail environment is an elective, as is supervising a food safety program. Delis, bakeries and QSR employers will usually want it.
Is there a newer version?: SIR30216 is the current code on the register. Check the register entry before enrolling if you are comparing against training package updates.

Other registered providers

Filtered by where each provider is based, not where they can deliver.

NSW

TAFE NSWRTO 90003

Deliver and assess · National
NT

Charles Darwin UniversityRTO 0373

Deliver and assess · National
WA

Central Regional TAFERTO 52789

Deliver and assess · WA
QLD

Halo Nation TrainingRTO 32485

Deliver and assess · National
WA

Skills Strategies InternationalRTO 2401

Deliver and assess · National
VIC

The Management EdgeRTO 3927

Deliver and assess · National
NSW

Joblink PlusRTO 91434

Deliver and assess · National
NSW

Open CollegesRTO 90796

Deliver and assess · National
SA

TIME Education and TrainingRTO 40058

Deliver and assess · National
WA

Insight Training Group AustraliaRTO 32142

Deliver and assess · National
NSW

Maxwells ServicesRTO 90924

Deliver and assess · National
QLD

Strategix Training GroupRTO 31418

Deliver and assess · National
Find more providers

12 of 133 providers shown — search the register for the rest
training.gov.au →

More in Retail

Other qualifications in the SIR training package, nearest level first.

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Certificate III in Retail

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