Do I need RSG as well as RSA?

In a venue with gaming, usually yes. They are separate units covering separate legislation - alcohol and gambling - and gaming venues generally want both.

The unit does not expire, but state and territory gambling licensing agencies set their own currency and approval rules. Check with the regulator where you work.

Does it cover wagering as well as machines?

Yes. The register names both wagering (racing and sport) and gaming (machines, table games, Keno, lotteries) as relevant to hospitality.

Assessment must be in an operational gaming environment, real or simulated, with an industry-realistic range of customers. Ask the provider how they meet that.

Is my interstate RSG valid?

Not automatically. Gambling regulation is state-based and recognition varies. Confirm with the regulator before relying on it.

SITHGAM022 Provide responsible gambling services (RSG)

About this qualification

SITHGAM022 covers providing responsible gambling services and assisting customers who may be at risk of, or already experiencing, harm from gambling.

The register defines the ground precisely: the two major forms are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries), and both are relevant to hospitality. Venues include hotels, motels, clubs, pubs and casinos.

In Queensland it usually travels with RSA. Venues with gaming machines generally want both SITHFAB021 and this unit, and both appear together in the SIT hospitality qualifications.

Assessment must happen in an operational gaming environment — a workplace or a simulated one — with current regulatory documents from state and territory gambling licensing agencies and an industry-realistic range of customers.

Roles it maps to

Settings named on the national register for SITHGAM022.

Gaming Attendant Venue Staff Club and Pub Staff Casino Staff

Commonly held together

The hospitality ticket set. In a gaming venue you generally need RSA and RSG both, plus food safety if you touch food.

Single unit · you are hereSITHGAM022 Responsible gambling services
Single unit · nearly always pairedSITHFAB021 Responsible service of alcohol
Single unit · if you touch foodSITXFSA005 Use hygienic practices for food safety
Certificate II · contains itSIT20322 Hospitality
Certificate III · contains itSIT30622 Hospitality
Diploma · managementSIT50422 Hospitality Management

What it covers

3Core Elements

0Elective Electives

A single unit of competency with no prerequisites and no AQF level. Skills must be demonstrated in an operational gaming environment — an industry workplace or a simulated industry environment set up for assessment. Assessment requires a facility where industry-realistic gambling activities occur, current regulatory documents and legislative publications from state and territory gambling licensing agencies, industry and organisational codes of conduct, policies, signage and brochures, and an industry-realistic range of customers.

The three elements of the unit.

Element 1 Implement responsible gambling practices
Element 2 Provide information and assistance to customers about responsible gambling
Element 3 Assist customers experiencing harm from gambling

For a full list of elective units, visit training.gov.au →

Frequently asked questions

Do I need RSG as well as RSA?: In a venue with gaming, usually yes. They are separate units covering separate legislation — alcohol and gambling — and gaming venues generally want both.
Does it expire?: The unit does not expire, but state and territory gambling licensing agencies set their own currency and approval rules. Check with the regulator where you work.
Does it cover wagering as well as machines?: Yes. The register names both wagering (racing and sport) and gaming (machines, table games, Keno, lotteries) as relevant to hospitality.
Can I do it online?: Assessment must be in an operational gaming environment, real or simulated, with an industry-realistic range of customers. Ask the provider how they meet that.
Is my interstate RSG valid?: Not automatically. Gambling regulation is state-based and recognition varies. Confirm with the regulator before relying on it.

Other registered providers

Filtered by where each provider is based, not where they can deliver.

NSW

TAFE NSWRTO 90003

Deliver and assess · NSW
QLD

TAFE QueenslandRTO 0275

Deliver and assess · QLD
WA

North Metropolitan TAFERTO 52786

Deliver and assess · WA
QLD

Halo Nation TrainingRTO 32485

Deliver and assess · QLD
QLD

National SkillsRTO 45438

Deliver and assess · QLD
QLD

Brighton PacificRTO 41138

Deliver and assess · QLD
WA

Skills Strategies InternationalRTO 2401

Deliver and assess · WA
VIC

The Management EdgeRTO 3927

Deliver and assess · VIC
QLD

Civil SafetyRTO 32381

Deliver and assess · QLD
NSW

Joblink PlusRTO 91434

Deliver and assess · National
TAS

Reach Community CollegeRTO 40747

Deliver and assess · TAS
QLD

Axial TrainingRTO 2437

Deliver and assess · QLD
Find more providers

12 of 839 providers shown — search the register for the rest
training.gov.au →

Was this information useful?

Provide responsible gambling services (RSG)

Choose an RTO